Terms & Policies | Nohoo2u
FREE SHIPPING
Within Peninsular Malaysia
14 DAYS UNCONDITIONAL RETURN
100% Satisfaction Guaranteed
+601 111 666 999
SMS / WhatsApp / WeChat

Terms & Policies

1. Shipping Policy

Ships Time
Orders received will be processed and delivered to your door step within 3-5 working days via local courier. For deliveries out of Malaysia, it will be via FedEx.

Shipping Coverage
Orders are shipped worldwide. We do not ship to P.O. Box address.

Shipping Cost
We offer free shipping within Peninsular and East Malaysia. Additional charges will be incurred for delivery outside of Malaysia.

 

2. Refund Policy

We shall refund you if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable

If we have shipped the products to you, we offer a 14-day refund (from received date) for our products. Email your intent for a product return to sales@nohoo2u.com. Once we’ve approved your return request,  please ship the product(s) back to us on your own cost and we’ll refund  to you except for the transaction fees charged which is non-refundable

To return your products, please send the whole product(s) back with its original packaging to: 

Purple Box Sdn. Bhd.
17, Jalan 15/23, 
Taman Perindustrian Tiong Nam, 
Seksyen 15, 
40200 Shah Alam, 
Selangor. 
Tel: 03-5524 1666

 

3. Lifetime Warranty

Customers are required to register their purchases on Nohoo2u.com's website under Warranty Registration link with the necessary information to enjoy the warranty.

Email your intent for warranty claims to sales@nohoo2u.com with visual proof of the bag's condition. Once we've confirmed the defect and approved the warranty claim, please ship the product(s) back to us at your own cost. The warranty process may take 30 to 60 days to complete.

The life warranty covers:

  • Zip Spoilage
  • Torn Strap
  • Buckle Malfunction

To return your products, please send the whole product(s) back with its original packaging to: 

Purple Box Sdn. Bhd.
17, Jalan 15/23, 
Taman Perindustrian Tiong Nam, 
Seksyen 15, 
40200 Shah Alam, 
Selangor. 
Tel: 03-5524 1666

 

4. Privacy Policy

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

  • To deliver products that you purchase from our website. 
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information; 
  • To process your orders and to provide you with the services and information offered through our website and which you may request; 
  • To allow us to administer your registered account with us; 
  • To conform to legal requirements or comply with legal process;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).

The personal information we collect may include your:

  • Name
  • Contact Number
  • Delivery Address
  • Email Address

 

Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

 

Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.

 

FREE SHIPPING
Within Peninsular Malaysia
14 DAYS UNCONDITIONAL RETURN
100% Satisfaction Guaranteed
+601 111 666 999
SMS / WhatsApp / WeChat